سياسة الاستبدال والإسترجاع

At Your Home, we believe that your satisfaction and trust are the foundation, so we have established a flexible and clear exchange and return policy to ensure your comfort during shopping. Our policy aims to provide a smooth and easy experience if you encounter any problem with any product. How can you benefit from the exchange and return policy? We strive to ensure your full satisfaction with every product you receive from our store, so: you can request an exchange or return within seven days of receiving the order. The product must be in its original condition, unopened or unused, with all accessories and the original packaging. Products that have been opened, assembled, or used cannot be exchanged or returned, to ensure product quality for all customers. Damaged or defective products If any defective or damaged product arrives, the store is fully responsible for replacing it or refunding its value. Please contact us immediately upon receiving the product to facilitate the exchange or return process quickly. Defective orders are handled with priority to ensure no delay in the customer experience. Steps to request an exchange or return Contact us via: WhatsApp Email Send the order number and a picture of the product if it is defective or damaged. The condition of the product will be verified and your request reviewed. After approval, we will send instructions for returning the product and exchanging it or refunding its value. Important notes Orders are processed and executed within one business day after receiving the return or exchange request. Shipping and delivery times depend on the customer's location: Jeddah: 1-2 business days Other cities within the Kingdom: 3-5 business days The exchange and return policy includes all products except non-exchangeable products as explained above. Our commitment to you At Your Home is to make the exchange and return process easy and comfortable, with professional and transparent handling. Our goal is for every customer to feel satisfied and secure while shopping, and for every order to be free of any obstacles.